FAQ and Shop Policies

a note on materials

I volunteer as a studio hand for a local studio, and spend three hours every week reclaiming clay. Most of my pieces are made from recycled clay!

For packaging, I use tissue paper and paper tape, with recycled or compostable packing materials where possible.

returns and exchanges

Refunds/Exchanges
I can only replace/ refund items if they are defective or damaged upon delivery. If you encounter any issues with your item, please send me an email at hello@oddlymixed.com within 14 days of receiving your package.

**Please remember to keep all the packaging material your items have arrived in, as these must be presented to the Post Office with the damaged item for inspection and submission.**

If it is reasonably believed that a transaction is fraudulent the transaction will be cancelled and refunded at the sellers’ discretion. 

received wrong/ broken item

I am sorry this has happened! - Please send an email to: hello@oddlymixed.com
with your online order and an image of the product.

**Please remember to keep all the packaging material your items have arrived in, as these must be presented to the Post Office with the damaged item for inspection and submission.**